Overview

Improving business processes is on top of the agenda for chief and senior executives. This requires a solid understanding of current and future business processes and an approach for continuously managing these processes and changing them to warrant sustainable business improvement. The course presents a structured approach to business process life-cycle management, with a focus on the three key phases of process identification, analysis and improvement. For each of these phases, the course illustrates the underlying techniques and associated state-of-the-art methods, and demonstrates their application on real-life processes. Numerous practical exercises and a final case study help put in practice the content learned throughout the course

What you'll learn

• Synthesize the principles of organizational strategy and process design.
• Explain the role of IT in BPM.
• Document processes using a process mapping tool using BPMN.
• Analyse the performance of existing processes and identify process improvement.
• Propose business solutions in written and verbal forms for process innovation and redesign projects.
• Create a BPM implementation strategy and implementation plan for an organization.