Overview

This Salesforce training course is designed to ensure that you learn and master the concepts of being a Salesforce Administrator and a Salesforce Platform App builder. Our Salesforce training will help you learn how to configure Salesforce, so you are able to collect, analyze and retrieve all of the vital information associated with your customer base.  Moreover, you will use Force.com fundamentals to understand Salesforce online application development and the deployment of next-generation cloud apps. We offer practical hands-on learning that will ensure your job success, as well as the theoretical knowledge needed to pass both Salesforce certification exams.

What you'll learn

• Configure and manage Sales and Service Cloud
• Gain insight into each of the functional user groups (Inside Sales, Outside Sales, Marketing, Customer Support and Management)
• Implement automation, security, debugging, data validation and customize apps
• Deploy applications and manage changes to the Force.com platform
• Develop new applications using the declarative interface and Force.com fundamentals
• Configure the user interface

Course Contents

1. CRM FUNDAMENTALS

• Introduction to CRM
• Introduction to Sales Cycle
• Understanding the terminologies of CRM
• Introduction to SFDC
• Understanding the workflow of SFDC with a real time example

2. SFDC BASICS AND DEVELOPMENT

• Understanding the terms in SFDC
• Introduction to SFDC Editions
• Creating Objects, Tabs and Apps in SFDC
• Creating layouts and applying hierarchy
• Creating roles and profiles
• Creating workflow rules
• Creating Tasks and Events
• Understanding the SFDC admin system
• Creating relationships between the objects